Premanand Maharaj Ji
I feel pained when I can't help someone who is suffering. Is that a problem, and what should I do?
Pain at others' pain is a good sign
Feeling sad at another's suffering, helping if you can, and burning inside when you can't is a very good sign. Keep chanting the Name, show daya (kindness) to others and serve saints.
Feeling sad on seeing another suffer, joining in their sorrow and helping, and burning inside when you cannot help, is a very good sign.